Your Most Asked Questions
No matter how convenient it is to shop online, there are still a lot of questions about our products, the shipment process, and even the return and exchange policy. The great thing about online shopping is that you can order things that you want and need with just a simple click. All you need to do is to provide your complete shipping information.
Here are some of the most frequently asked questions:
Are all products shipped nationwide?
To provide you with a superb online shopping experience, we make sure to ship our products nationwide. However, please be reminded that there are still non-serviceable areas. This is due to the limited reach of our shipment services.
When will I receive my order?
Once your order is processed, you will receive your parcel within three to five business days. However, this depends on how far your location is to our headquarters. Rest assured that your parcel will be delivered right to your doorstep.
Can I change my delivery details?
Yes, you can change your delivery details. However, it is recommended to do this before you place your orders. You cannot change your delivery details once your order has been placed. All you need to do is to proceed to your account and look for the ‘Edit’ button.
How can I place my orders?
You can easily place your orders by simply clicking the ‘Add to Cart’ button. After clicking this button, you just need to click the shopping cart symbol located at the top centre of the homepage. After clicking this button, you can see all of the products added to your cart.
How can I get my refunds?
You can only get refunds if your request is approved. You can get your refunds depending on your preferred payment method. It can be through online banking or cash on delivery.
Is pre-order possible?
Yes, it is possible to place pre-orders especially if it is one of our best-selling products. However, it is best to make sure that the product is in stock. Rest assured that we will send you updates regarding your orders. If you did not receive any message, kindly contact our customer hotline service.
How can I track my order?
You can easily track your orders by simply logging into your account. After logging in, the status of your parcel is usually displayed at the top centre of the page. We will also send text messages regarding the status of your parcel.
How much does the shipping cost?
The shipping costs depend on how far your location is from our headquarters. If you want to return a product, the shipping cost is on us. The great thing about our services is that our shipping cost is not that expensive. You can even claim free delivery coupons! What are you waiting for? Place your orders at Canadian Beard and Blade and enjoy our products. Do not forget to leave product reviews!